Flipkart Job
Senior Manager I- CX Training
Image Source: logolynx.com
Flipkart Job, Flipkart requirement, Senior Manager Job
Company Name:
Flipkart
About Company:
Flipkart is India's biggest internet business commercial center with an enlisted client base of more than 150 million. In a long time since we began, Flipkart brings get-together north of 100 million items across 120+ classifications including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.
Flipkart Launched in October 2007, Flipkart is known for its way-breaking administrations like Cash-on-Delivery, No-Cost-EMI and 10-day substitution strategy. Flipkart was the trailblazer in offering administrations like In-a-Day Guarantee (65 urban communities) and Same-Day-Guarantee (13 urban communities) at scale. With more than 1,20,000 enrolled dealers, Flipkart has reclassified how brands and MSME's carry on with work on the web.
Post Name:
Senior Manager I - CX Training
Number of Posts:
01
Location:
Bangalore, Karnataka
Required Education Qualification:
Graduate in any stream, Post graduate in any stream (Not mandatory) MBA preferred, Black belt certification preferred,
Required Skills:
Critical problem solving,
Reasoning Skills,
Good Communication skills,
Agile,
Stakeholder management,
people management skills,
Stakeholder management,
Governance,
Data management and insights,
MS office
Brief Description for Job:
Governance of training activities at partner or base location
Planning and execution of hiring ramps
Manpower planning to execute the training based on the forecast
New Hire batches and OJT
New Hire Batches Audits & OJT Performance
Certification/decertification and Trainer TTT
Refresher training
Bottom quartile management
TNI & Quality Drive through Training Inputs
Call Listening Activity
Knowledge Management
Knowledge accuracy metrics to be improved and maintained (KM Knowledge check and product knowledge test)
Mentoring the team members to deliver to their full potential
Strategize and derive TNI’s to enhance the L0 metrics
Partner Engagement & development
Regular Partner Reviews and meetings to adhere training metric
Driving dynamic Projects for business benefit
Facilitate and deliver soft skills sessions
Collaborate with stakeholders on business critical goals
Collaborate with people outside the function to onboard tools required for the program
Driving team requirements and deliverables
For More Information
or
For get the official Advertisement
or
Source of Advertisement
or
Visit the official website
or
For Apply
Please do not enter any spam link in comment box!