Axis Bank Job
Branch: Branch Operations Head
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Company Name:
Axis Bank
Company Address:
Axis Bank Limited, ‘Axis House’, C-2,
Wadia International Centre, Pandurang Budhkar Marg,
Worli, Mumbai - 400 025
About Company:
Axis Bank is the third largest private sector bank in India. The Bank offers
the entire spectrum of financial services to customer segments covering Large
and Mid-Corporates, MSME, Agriculture, and Retail Businesses.
The Axis Bank also wins many awards like a Best private bank for client
acquisition Asia, Finnoviti Award, IFR Asia's Bank of the year, and India bond
house award, etc.
Axis Bank Incorporated in 1994, Axis Bank is one of India’s most trusted
banks & the third largest in the private sector. At Axis Bank, customer
centricity has always been the foundation of our business. Our efforts to
address the requirements of a diverse customer cross-section are powered by
robust infrastructure, advanced technology, a comprehensive monitoring &
control framework & a large talent pool.
The Bank has a young &
engaged workforce of over 60,000 employees, with an average age of 30 years. We
are an equal opportunity employer & believe in empowering our employees by
offering rich roles, learning opportunities & flexibility to chart their
careers, their way.
About Branch Banking:
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers and are also core drivers of the Bank's customer engagement strategy across products and services.
Name of the Post:
Branch Operations Head
Number of Posts:
01
Job Location:
Gwalior
Experience:
6 - 12 Years
Apply with:
Online
Education Qualification:
Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
NCFM and AMFI Certifications
Skill Required:
Knowledge of Excel
Knowledge of banking products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skills in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines
Job Description:
The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch’s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank
Duties and Responsibilities:
Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
Ensure all customer complaints and issues are resolved maintaining high service standards
Establish and strengthen all key customer relationships to generate sustained business
Ensure growth in account balances and achievement of aggregate cross sell points target
Ensure maintenance of cash balance as per Cash Retention Limit
Control and monitor leakage of income, office accounts and anti-money laundering s
Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
Review branch operations reports and track exceptional transactions.
Handle internal and external audit processes and attend audit queries immediately
Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank
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