Axis Bank Job
Branch Relationship Officer
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Company Name:
Axis Bank
Company Address:
Axis Bank Limited, ‘Axis House’, C-2,
Wadia International Centre, Pandurang Budhkar Marg,
Worli, Mumbai - 400 025
About Company:
Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture, and Retail Businesses.
The Axis Bank also wins many awards like a Best private bank for client acquisition Asia, Finnoviti Award, IFR Asia's Bank of the year, and India bond house award, etc.
Axis Bank Incorporated in 1994, Axis Bank is one of India’s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.
The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their careers, their way.
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services
Name of the Post:
Branch Relationship Officer
Number of Posts:
01
Job Location:
Bomdila
Experience:
0 to 2 Years
Apply with:
Online
Education Qualification:
Graduation/ Post-Graduation from a recognized institute
Knowledge of Excel
Knowledge of banking regulations and norms
Maintain a high level of knowledge of banking products and services
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Good networking and relationship building skills
Job Description:
As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank’s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits.
They will be required to use their communication skills to add new customers and Cross Sell of Bank products.
As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure.
BROs may also be posted as teller as per organization’s requirements for processing cash transactions of customers.
BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible
Duties and Responsibilities:
Offering solutions and Cross selling Bank’s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
Achieve Business budgets as assigned by the organization on a monthly basis consistently.
Generating referrals and leads of new customers for sale of bank’s products.
Promoting bank’s products by taking part in marketing activities and customer visits outside the branch.
Contact existing customers for bringing in more deposits and cross selling of bank’s products.
Timely and accurate processing of customer transactions and requests.
Handle customer queries and provide correct solutions to ensure there are no customer complaints.
Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
Ensure that all audit requirements of the bank are met optimum audit rating.
Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)
Complete all learning activities/ trainings conducted by the bank from time to time.
Daily entry of interaction with customers in bank’s CRM system.
Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time
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