Bumble Job - Freelance Customer Support Agent

 Bumble Job 

Freelance Customer Support Agent

 image source: bumble.com

Company are looking for passionate and driven individuals to join their Community Operations team. 

Working for the Bumble brand and reporting to a Community Operations Manager, the Freelance Customer Support Agent will be responsible for providing friendly and empathetic online customer support - primarily via email.

Company  are currently looking for candidates who can work remotely 20+ hours per week on a flexible rota between the hours of 06:30-22:30 IST or 06:00-22:00 PHT.
Candidates should be physically located within India or the Philippines.

Name of the Company;

Bumble

Name of the Post:

Freelance Customer Support Agent

About Company:

Bumble is a more than an app, it’s a movement. We encourage integrity, kindness, equality, confidence, and respect during all stages of any relationship — whether online or offline. Bumble is where people go to learn how to establish and maintain healthier connections.

Location:

Mumbai  Manilla

Skill Required:

An excellent eye for detail

You’re familiar with current events and online trends

You have great communication skills and a "can-do" attitude

You’re a problem-solver and a forward thinker

You’re able to work independently in a fast-paced environment

You’re deeply passionate about Bumble’s brand, vision, and values

Experience:

English language fluency is a must - including flawless spelling and grammar. Major bonus points if you’re fluent in an additional language - particularly Spanish, French or German 

 

Demonstrated comfort with technology - including PC, social media, and the Bumble app

Bonus points if you have experience in technical support

Responsibilities:

Provide friendly, personal, and efficient customer support via email.

Accurately document customer feedback for further analysis.

Stay up-to-date on product changes in order to understand member pain points and help them troubleshoot their concerns.

Assist the Community Operations Manager - Product & Technical with ad hoc tasks as required.

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