Wipro Company Openings
Administrator
Name of the Posts
Administrator
Job Location:
Hyderabad, India
Skilled Required:
Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
Technical knowledge – knowledge of the various devices/network etc which the administrator have to service - Expert
Behavioral Competencies:
Problem solving
Execution excellence
Passion for results
Collaborative working
Job descriptions
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Duties and Responsibilities:
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of the client’s network/ server/ system/storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring the right solutions as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction
Provide an acceptance and immediate resolution to the high-priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations, and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutions
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gathers and ensure all the service requests/ issues are resolved in a timely manner
For More Information
For get the official Advertisement
or
Source of Advertisement
or
Visit the official website
👇 Please click here...👇
Wipro Career, Wipro Jobs, Admin Jobs, Wipro Openings, Wipro, Wipro Jobs Opening
Please do not enter any spam link in comment box!