Flipkart Job
Manager- CX Design Job
Company Name:
Flipkart
About Company:
Flipkart is India's biggest internet business commercial centre with an enlisted client base of more than 150 million. In a long time since we began, Flipkart brings get-together north of 100 million items across 120+ classifications including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion, and Lifestyle.
Flipkart Launched in October 2007, Flipkart is known for its way-breaking administrations like Cash-on-Delivery, No-Cost-EMI and 10-day substitution strategy. Flipkart was the trailblazer in offering administrations like In-a-Day Guarantee (65 urban communities) and Same-Day-Guarantee (13 urban communities) at scale. With more than 1,20,000 enrolled dealers, Flipkart has reclassified how brands and MSMEs carry on with work on the web.
Name of Post:
Manager- CX Design
Number of Post:
01
Job Location:
Bangalore,Karnataka
Education Qualification:
Graduation
Skill Need:
Data Analysis,
Logical Reasoning,
Process Design / Re-design,
Stakeholder Management,
Execution Excellence
Duties and Responsibilities:
You will be *the* voice of customer for the design, strategy and execution of customer experience for partner teams across Flipkart.
Help develop policies, processes, systems and partnerships across the company to enable partner teams to improve customer experience.
Share data, insights and best practices from within the company and outside to constantly help improve customer experience.
Create BRDs, SOPs, etc. and interact with various teams to implement enhancements
Create and enforce the right customer experience guardrails, exception handling mechanisms and business throttles to ensure that sub-par experience is not delivered or removed immediately once identified.
Drive experience and associated metrics improvements from the forefront and create a model of continuous improvement with an ability to bring in tactical fixes alongside driving strategic roadmaps
What should you have?
Besides relevant experience, you should be passionate about customer experience. Being successful at this role will require all round expertise in business, technical and operational aspects of eCommerce. You will also need a high degree of comfort with handling multi-stakeholder scenarios, as well as managing multiple projects at the same time.
Experience:
Minimum 4-6 years in ecommerce/ retail/ service industry
Experience leading complex projects
Comfortable with data analysis
MBA/Engineering from premier institutions
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