Flipkart Job - Senior Manager I- CX Design

Flipkart Job

Senior Manager I- CX Design Job

Image Source: logolynx.com

Flipkart Job, Flipkart requirement, Senior Manager Job

Company Name: 

Flipkart

About Company: 

Flipkart is India's biggest internet business commercial center with an enlisted client base of more than 150 million. In a long time since we began, Flipkart brings get-together north of 100 million items across 120+ classifications including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.

Flipkart Launched in October 2007, Flipkart is known for its way-breaking administrations like Cash-on-Delivery, No-Cost-EMI and 10-day substitution strategy. Flipkart was the trailblazer in offering administrations like In-a-Day Guarantee (65 urban communities) and Same-Day-Guarantee (13 urban communities) at scale. With more than 1,20,000 enrolled dealers, Flipkart has reclassified how brands and MSMEs carry on with work on the web.

Name of Post:

Senior Manager I- CX Design 

Number of Post:

01

Job Location:

Bangalore, Karnataka

Skill Need: 

Data Analysis, Logical Reasoning, Process Design / Re-design, Stakeholder Management, Execution Excellence

Duties and Responsibilities: 

Be the Voice of Customer within the organization, across all journeys’ and business lines’

Benchmark with industry competitors (India/Global, Offline/Online) and Deliver best-in-class experiences

Guardrail customer experience through customer-centric decision making, policies, and processes

Demonstrate a good understanding of business objectives, align effort and get buy-in from stakeholders to propagate a customer-centric culture within their teams

Ownership of Key CX Metrics (NPS | CTU | IPU | Resolution | Satisfaction etc) and drive towards entitlement

Drive critical org-wide OKRs which have a direct bearing on the Customer experience outcomes

Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and delivering great customer outcomes

Data backed - Independent assessment and reasoning of the effectiveness of the current processes

Suggest different/ segmented models to operate based on correlation and optimum trade-off between cost and experience with the objective of maximizing the customer experience.

Drive pilots to test these models and summarize with data backed outcomes

Competencies critical for this role

Design thinking → 

Have a customer-centric approach to process and policy design. Can think and strategize for an end-to-end experience. Ability to break down the strategy into an executable roadmap

Execution Excellence → 

Is able to drive quantifiable results (for scale and complexity)

Customer-first → 

Demonstrates deep customer understanding and is responsive to customer needs

Applied Innovation → 

Is able to identify the pain point (or gaps); can work out solutions and successfully implements the solutions for the gaps. 

Influencing skills → 

Is able to work across functions in the org – and drive their actions in a way that positively impacts customer experience. 

Strong Problem Solving and Analytical Skills. The ability to analyze and infer customer insights from data

For More Information

or

For get the official Advertisement

or 

Source of Advertisement 

or 

Visit the official website

or 

For Apply

👇 Please click here...👇